Certificate in Product Manager CX Analysis
-- ViewingNowThe Certificate in Product Manager CX Analysis is a comprehensive course that equips learners with essential skills for analyzing and improving customer experiences (CX). This certification emphasizes the importance of CX analysis in product management, meeting the growing industry demand for professionals who can create data-driven strategies for customer satisfaction.
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ร 2-3 heures par semaine
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Dรฉtails du cours
โข User Research and Analysis
โข Customer Experience (CX) Metrics and KPIs
โข Journey Mapping and Touchpoint Analysis
โข Product Manager Role in CX Strategy
โข CX Data Analysis and Insights Generation
โข Stakeholder Communication and Collaboration
โข Design Thinking and Human-Centered Design
โข Implementing CX Improvements
โข CX Measurement and Continuous Improvement
โข Ethics in CX Research and Analysis