Certificate in Service Design Service Mapping
-- ViewingNowThe Certificate in Service Design Service Mapping course is a crucial program that empowers learners with the essential skills needed to excel in the rapidly growing field of service design. This course focuses on service mapping, a critical aspect of service design that involves visualizing and understanding the customer journey and service touchpoints.
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โข Service Design Thinking
โข Customer Experience Mapping
โข Service Blueprinting
โข Journey Mapping
โข Touchpoint Analysis
โข Service Ecosystems
โข Personas and User Stories
โข Prototyping and Iterative Design
โข Measuring and Evaluating Service Maps
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