Global Certificate in Travel Customer Relations
-- ViewingNowThe Global Certificate in Travel Customer Relations is a comprehensive course designed to empower professionals with the necessary skills to excel in the travel industry. This certificate course highlights the importance of customer relations in the travel sector and provides learners with the tools to deliver exceptional customer service.
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Students enrolled
GBP £ 140
GBP £ 202
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โข Travel Industry Overview: Understanding the global travel industry, key players, and current trends.
โข Customer Service Fundamentals: Importance of customer service in the travel industry, managing customer expectations, and communication skills.
โข Travel Reservations and Booking Systems: Familiarization with various reservation and booking systems, including Global Distribution Systems (GDS).
โข Handling Customer Complaints and Crisis Management: Techniques for handling customer complaints, problem-solving, and managing crisis situations in the travel context.
โข Cultural Awareness and Sensitivity: Understanding cultural differences and their impact on customer relations in the global travel industry.
โข Sales and Up-selling Techniques: Strategies for enhancing sales and up-selling travel products and services.
โข Travel Product and Destination Knowledge: Deep understanding of travel products, destinations, and their unique selling propositions.
โข Quality Assurance and Continuous Improvement: Implementing quality assurance measures, monitoring customer feedback, and continuous improvement strategies in travel customer relations.
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