Global Certificate in Service Design Service Disruption
-- ViewingNowThe Global Certificate in Service Design’s Service Disruption course is a crucial program for professionals looking to drive innovation and growth in the modern service industry. This course addresses the increasing industry demand for experts who can effectively manage service disruptions, leverage opportunities, and create value for customers and organizations.
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Service Design Fundamentals â˘
Customer Journey Mapping â˘
Service Blueprinting â˘
Prototyping and Iterative Design â˘
Service Failure Mode and Effects Analysis (SFMEA) â˘
Disaster Recovery Planning in Service Design â˘
Service Continuity Management â˘
Stakeholder Communication and Management during Service Disruptions â˘
Measuring Service Resilience and Recovery Performance â˘
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