Executive Development Programme in Language and Culture Skills

• Cross-Cultural Communication: Understanding and adapting to different cultural communication styles is essential for global executives. This unit covers cultural influencers, verbal and non-verbal communication, and building trust across cultures. • Business Language Fundamentals: This unit focuses on essential language skills for executives, including vocabulary, grammar, and business writing. It also covers best practices for effective email communication and presenting in a second language. • Language of Leadership and Influence: This unit explores how language can impact leadership and influence. Executives will learn how to use language to motivate and inspire teams, negotiate effectively, and establish credibility. • Cultural Awareness in Negotiations: This unit covers the impact of culture on negotiations and how to navigate cultural differences to achieve successful outcomes. Executives will learn strategies for building rapport, understanding cultural norms, and avoiding common pitfalls. • Global Virtual Team Management: This unit focuses on managing virtual teams across different cultures and time zones. Executives will learn how to communicate effectively, build trust, and manage conflicts in a virtual environment. • International Business Etiquette: This unit covers the nuances of international business etiquette, including customs, social norms, and protocols. Executives will learn how to navigate cultural differences and build relationships with international colleagues and clients. • Language and Culture for Customer Service: This unit explores the impact of language and culture on customer service. Executives will learn how to communicate effectively with customers from different cultures, handle cultural misunderstandings, and provide excellent customer service. • Cultural Intelligence in the Workplace: This unit covers the concept of cultural intelligence (CQ) and its importance in the workplace. Executives will learn how to assess their own CQ, develop cultural empathy, and create an inclusive workplace culture. • Global Market Research and Analysis: This unit focuses on conducting market research and analysis in a global context. Executives will learn how to gather and interpret data from different cultures, understand cultural influences on consumer behavior, and make data-driven decisions.