Executive Development Programme in Service Design Change Management

Name: Executive Development Programme in Service Design Change Management
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The Executive Development Programme in Service Design Change Management is a certificate course that holds immense importance in today's business world. With the rapid evolution of customer expectations and service delivery models, there's a growing demand for professionals who can effectively manage service design changes.

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AboutThisCourse

This course equips learners with essential skills to drive successful service design transformations, ensuring improved customer experiences and operational efficiency. It combines the principles of service design and change management, providing a holistic approach to implementing changes in service-oriented industries. Learners will gain a comprehensive understanding of service design thinking, customer journey mapping, prototyping, and innovation, as well as the strategies, tools, and techniques for managing change effectively. By completing this programme, professionals will be well-prepared to lead impactful service design initiatives, making them highly valuable in the modern job market and significantly advancing their careers.

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CourseDetails

• Service Design Thinking
• Change Management Methodologies
• Designing Customer Experiences
• Service Innovation and Prototyping
• Stakeholder Engagement in Service Design
• Implementing Service Design Changes
• Measuring Success in Service Design
• Overcoming Resistance to Change
• Sustaining Service Design Changes

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE DESIGN CHANGE MANAGEMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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